Privacy Policy
Last updated: 1 September 2026
This page explains what we do with personal information you give us through this website. It is written to meet section 18 of the Protection of Personal Information Act 4 of 2013 (POPIA).
Who we are
Fusion Technology Group (Pty) Ltd
Registration number 2021/318883/07
Eye of Africa, 32 Cayman Road
Eikenhof, Johannesburg, Gauteng, South Africa
hello@fusiongroup.co.za
087 265 0624
We are the responsible party for the personal information described on this page.
What we collect
Through the contact form: your name, your company, your email address, your phone number, and whatever you write in the message box.
That last one is worth a note. The message field is free text — whatever you type into it, we receive and we keep. Please don't put anything in there you wouldn't want sitting in an inbox: ID numbers, account numbers, passwords, credentials, health or financial details. If you need to send us something sensitive, ask us first and we'll arrange a proper channel for it.
If you email us directly at hello@fusiongroup.co.za, we receive your email address, your name if your mail client sends it, and the contents of your message. This page covers that too.
Server logs. Our web server records standard logs — the IP address of visitors, the pages requested, and the time of the request. They are kept for 30 days and used to keep the site running and to investigate abuse.
Why we collect it
To read your enquiry, reply to it, and — if it goes further — to quote and contract with you. That's the whole purpose. We don't do anything else with it.
Do you have to give it to us?
No. Using the form is voluntary.
We need your name, your email address and your message, because we can't answer you without them. Company and phone number are optional. If you leave out something we need, we can't reply, and that's the only consequence. If you'd rather not use the form at all, email or phone us.
Our legal grounds
We process your enquiry because it is necessary for our legitimate interests and yours — you asked us something and we want to answer it (section 11(1)(f) of POPIA). Where an enquiry turns into work, we process it because it is necessary to conclude and perform a contract with you (section 11(1)(b)).
We are not relying on your consent. That means you don't have to give any, and submitting the form doesn't sign you up to anything. It also means you have a right to object to our processing at any time — see Your rights.
Who else handles it
- Microsoft. The form delivers into a shared mailbox in our Microsoft 365 tenant through the Microsoft Graph API, and Microsoft hosts our email. Microsoft acts as our operator: they process this information on our instruction, under Microsoft's Products and Services Data Protection Addendum.
- Google. This site loads its typefaces from Google Fonts. That discloses your IP address and basic browser information to Google when the page loads. We do not send Google anything you type into the form.
We don't sell personal information. We don't share it with anyone else unless you ask us to, or the law requires it of us.
Where it goes
We are a South African business and so is our work. Some of the services we rely on are operated by companies based elsewhere.
Your enquiry is stored in a Microsoft 365 mailbox, and that mailbox content currently sits at rest in Microsoft's European datacentres. Microsoft has committed to moving our Exchange Online data to South Africa, but that migration has not happened yet, so today your information leaves the country.
Microsoft is also a global company, so some processing — spam and malware filtering, support, diagnostics, routing — happens in other countries regardless of where the mailbox lives. These transfers are covered by Microsoft's Data Protection Addendum, a binding agreement providing a level of protection substantially similar to what POPIA requires, which is what section 72(1)(a) permits. We will update this page when the move to South Africa completes.
Google Fonts is served from Google's global network, so the IP disclosure described above leaves South Africa.
How long we keep it
Enquiries that don't become work: we delete enquiry correspondence 24 months after the date of each message. Where a conversation runs on, older messages in it go before newer ones.
If we end up working together: for as long as we are working together, and afterwards for as long as the law requires us to keep business and tax records.
You can ask us to delete your enquiry sooner than that. If we are not required to keep it, we will.
How we protect it
The form is submitted over an encrypted connection. It is delivered into a mailbox that only one person — the director — can open. Every account on our Microsoft 365 tenant requires multi-factor authentication.
This is the same standard we hold our clients' systems to.
If personal information in our care is ever compromised, we will notify the Information Regulator and the people affected, as section 22 of POPIA requires.
Cookies and analytics
This site sets no cookies.
We use Cloudflare Web Analytics to count visits and see which pages get read. It is deliberately chosen because it is cookieless: it does not set cookies, does not follow you to other websites, and does not build a profile of you. It records the page you visited, the page you arrived from, roughly where in the world you are, and what kind of device and browser you used. None of that identifies you to us.
There is no consent banner on this site because there is nothing here to consent to — no tracking, no advertising pixels, and nothing following you after you leave. If that ever changes, this page changes first, and we would ask you before it did.
Marketing
We won't add you to a mailing list because you sent us an enquiry. If we ever want to send you marketing, we will ask you first.
Your rights
Under POPIA you can:
- Ask what we hold about you — the personal information itself or a description of it, and who has had access to it (section 23).
- Ask us to correct or delete it (section 24).
- Object to our processing it (section 11(3)(a)).
- Complain to the Information Regulator (see below).
To do any of the first three, email hello@fusiongroup.co.za. Tell us what you want and enough about yourself for us to find your record. We will reply within 30 days.
Correcting or deleting your information is free. A formal request under the Promotion of Access to Information Act may attract the fees that Act prescribes — those are set out in our PAIA manual — but we would rather just deal with your email.
Our Information Officer
Warren Scrimgeour
Director
hello@fusiongroup.co.za
087 265 0624
Registered with the Information Regulator as section 55 of POPIA requires, under registration number 2026-065691 (1 September 2026).
Complaining to the Regulator
If you are unhappy with how we have handled your information, tell us first — we would like the chance to fix it. You can also go straight to the Regulator:
Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
POPIAComplaints@inforegulator.org.za
inforegulator.org.za
Changes to this page
If what we do with personal information changes, we change this page first. The date at the top tells you when it last changed.